Terms of Service
Last Updated: July 2026
1. Agreement to Terms
By accessing or using Blynk, the application name for the business legally registered and managed by Talel Rjiba under the status of Auto-Entrepreneur in Tunisia, you agree to these Terms. If you use Blynk for a business, you confirm that you are authorized to act for that business and connect its Meta assets.
2. Service Description
Blynk provides AI-assisted Facebook and Instagram DM automation, business onboarding, Meta connection tools, customer portal access, catalogue and preference configuration, usage dashboards, support tickets, human handoff/escalation visibility, and admin operations tools. Features may vary by plan and by the status of third-party platforms.
3. Accounts, Authorization, and Security
You are responsible for keeping your account secure, ensuring that portal users have appropriate business authorization, and connecting only Meta pages, Instagram accounts, or business portfolios that you are allowed to manage. You must promptly notify us of unauthorized access or incorrect business access.
4. Subscriptions, Payments, and Refunds
Blynk subscriptions are paid through third-party payment providers such as Flouci. Cancellation is allowed at any time and access remains until the end of the active billing cycle unless the service is suspended for policy or security reasons. We do not refund the active billing month or prepaid active period. Future unused months may be reviewed case by case if requested before the future period begins. Blynk is not responsible for bank, acquirer, card network, payment provider, or gateway failures, declines, delays, outages, or routing errors. Access may depend on successful payment confirmation.
5. Discounts, Coupons, and Referrals
Blynk may offer coupons, discounts, launch offers, referral rewards, or other promotional credits. Unless we expressly state otherwise, coupons are percentage discounts, cannot be converted to cash, cannot be resold, and may be limited by plan, billing cycle, account, expiry date, redemption count, or other eligibility rules shown in the checkout or admin records. Coupons generally cannot be stacked with other coupons, but referral-code discounts may be combined with an eligible coupon where the checkout allows it. A referral code gives the referred customer 5% off when they subscribe and pay, and the referrer earns reward credit only after the referred customer completes a paid subscription. Referral rewards may accumulate, but each exchange is subject to the current maximum discount rules shown in the referral page: up to 50% off a monthly plan or up to 20% off a yearly plan. Referral exchange coupons are manually reviewed and issued by Blynk, may be account-bound and one-time use, and may be refused, delayed, corrected, revoked, or adjusted if there is suspected fraud, self-referral, duplicate accounts, payment reversal, abuse, technical error, or violation of these Terms. Discounts apply only to eligible subscription charges and do not create a right to refunds, cash payments, service credits beyond the stated promotion, or retroactive price adjustments.
6. Onboarding, Activation, and Admin Review
Payment alone does not guarantee immediate activation. Activation may require successful payment verification, Meta connection, business preferences submission, prompt/profile configuration, and admin review. We may approve, reject, request changes, or activate a business based on readiness, policy compliance, payment status, and technical connection status.
7. Meta Compliance and Messaging Rules
You must comply with Meta’s Terms, Platform Policies, Messenger/Instagram messaging rules, and all applicable laws. You may not use Blynk for illegal content, hate speech, harassment, prohibited goods or services, deceptive activity, unsolicited spam, scraping, or bulk messaging. Blynk is designed to respond to customer-initiated conversations and operational messages, not to send spam. If Meta restricts, bans, disconnects, rate-limits, or changes access to your assets, Blynk is not liable for resulting service interruption.
8. AI Automation and Human Handoffs
Blynk uses AI-assisted automation. AI responses may be incomplete, inaccurate, delayed, or inappropriate in some circumstances. You are responsible for reviewing your business configuration, keeping catalogue/pricing/details accurate, monitoring conversations, handling escalations, and ensuring responses are appropriate for your business and customers. Human handoff detection is an operational aid and may not identify every conversation requiring human attention. All plans may view handoffs/escalations in Blynk, while reply-from-Blynk may be limited to eligible plans; other plans must reply from Facebook or Instagram.
9. Plan Limits and Fair Use
Features and limits depend on your selected plan and may include connected portfolio limits, message caps, unique customer caps, AI modalities, support levels, catalogue tools, and handoff reply capabilities. We may pause, limit, or throttle automation if limits are exceeded, payment is not current, security risks are detected, or usage threatens platform stability or policy compliance.
10. Support Tickets and Admin Operations
Support tickets are intended for customer service and operational support. Admin tools are used for onboarding review, prompt/profile review, payment reconciliation, business lifecycle actions, support, troubleshooting, handoff visibility, and compliance. Admin visibility does not replace your responsibility to respond to your own customers and monitor your Meta inboxes.
11. Third-Party Services
Blynk depends on third-party platforms and APIs, including Meta, payment providers, authentication providers, AI providers, email providers, hosting, database, security, and workflow automation infrastructure. We are not responsible for interruptions, policy changes, API limits, provider outages, account bans, credential issues, or behavior changes by those third parties.
12. Suspension and Termination
We may suspend or terminate access if payment fails, a subscription expires, required onboarding steps are incomplete, Meta access is revoked, abuse or spam is detected, prohibited use occurs, security is at risk, tenant boundaries are bypassed, plan limits are intentionally circumvented, or continued access may harm Blynk, Meta users, customers, or third-party platforms.
12. Disclaimer of Warranties and Liability
The service is provided “as is” and “as available”. Talel Rjiba and the Blynk application are not responsible for lost revenue, lost profits, business interruption, loss of data, missed messages, delayed responses, AI errors, Meta downtime, payment provider failures, third-party outages, or other indirect or consequential damages.
14. Governing Law and Contact
These Terms are governed by the laws of Tunisia. For support, contact support@blynk.com. For data requests, contact data@blynk.com.